Digital Marketing Sales Associate
2 weeks ago
Role Overview
We are seeking a highly motivated and customer-focused Sales and Customer Support Specialist to join our team in the Niagara region. As a Sales and Customer Support Specialist, you will be responsible for supporting our client's self-service advertising customer base through chat, email, and phone support.
Key Responsibilities
- Develop relationships with advertisers and provide customized solutions to help them optimize their advertising goals.
- Support advertisers in understanding what is working and not working for them, and offer advice on how to improve their results.
- Perform follow-ups on incidents with advertisers to ensure customer satisfaction.
- Receive and log internal and/or external customer problems/requests/issues ensuring accurate documentation.
- Perform troubleshooting/problem identification following defined procedures to resolve correctly.
- Develop and maintain knowledge of the advertiser-specific business environment.
Requirements
- HS Diploma or GED
- Minimum 1 year customer service experience
- Familiarity with social media
- Sales and cold-calling experience is an asset
- Ability to communicate with potential clients and keep them engaged at all times
- Ability to work all shifts as required (including holidays)
- PC Skills including navigating multiple computer systems
Working Conditions
This is a full-time position with a 12-month contract, with the possibility of extension or permanent hire after 4 months. The hourly pay rate is $20.43 per hour, plus bonus. The schedule is Monday to Friday, 9 am to 6:30 pm, with the possibility of working some weekends and holidays.
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