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Residential Collector
2 months ago
As a Residential Collector with Irving Oil Limited, you will play a critical role in identifying and managing credit risk for residential accounts within a specific portfolio. Your primary responsibility will be to balance both inbound and outbound contacts with residential customers, working with them to manage repayment plans and accept and process payments.
Key Responsibilities- Manage customer repayment plans and accept/process payments.
- Establish and maintain relationships with residential customers to ensure timely payments.
- Account Maintenance (as required).
- Prepare accounts for placement with third-party collections – legal or agency.
- Identify and manage risk within the collection portfolio.
- Prioritize calls based on objective criteria.
- Collaborate with internal teams to ensure seamless account management.
- Post-secondary education in Business Administration, Accounting, or Finance.
- Experience with collections is an asset.
- Solid knowledge of MS applications: Word and Excel especially.
- Sales experience an asset.
- Professional credit designation such as CCP (Certified Credit Professional) an asset.
- Bilingualism an asset: French and English.
Irving Oil Limited is a leading energy company that values its employees and provides a supportive work environment. As a Residential Collector, you will have the opportunity to work in a fast-paced environment with a team of professionals who are dedicated to excellence.
