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Facilities Operations Manager
1 month ago
About BGIS
At BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally focuses on enabling innovation through the services we deliver, while actively seeking new opportunities to drive innovation for our clients' businesses.
Job Summary
The Facility Manager II is responsible for overseeing the operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.
Key Responsibilities
Portfolio Management
- Manage the operations and maintenance activities as well as annual facility programs of a portfolio of facilities.
- Ensure facility uptime objectives are met and the continued safe and reliable operations of the portfolio of facilities managed.
- Create and implement annual facility management plans.
- Collaborate with relevant stakeholders and oversee the implementation of facility-related programs.
- Oversee maintenance and repair activities and performance of internal Technicians and service providers.
- Ensure all relevant documentations are captured within service maintenance databases.
- Collaborate with relevant stakeholders to evaluate capital assets and make recommendations for maintenance, repair, and replacement.
- Continuously seek ways to gain greater efficiencies through activities such as recommending and implementing best practices.
Service Delivery Management
- Meet client obligations and resolve problems and/or conflicts.
- Maintain open communication with the client and provide regular written and oral reports to ensure satisfaction.
- Recommend solutions and implement appropriate actions for issues.
- Monitor service delivery performance against established metrics/key performance indicators.
Risk Management, Emergency Preparedness, and Business Continuity Planning and Execution
- Execute emergency preparedness, risk management, disaster recovery, and business continuity plans.
- Collaborate with relevant stakeholders on incident management-related requirements.
Health, Safety, Environment, and Security
- Act as the focal point of contact and collaborate with the Environmental, Health, Safety, and Security Team to ensure ongoing compliance with all health and safety-related legislation and requirements.
- Administer vendor safety-related accreditation, training, and qualification, where required.
Client Relationship Management
- Develop and maintain effective relationships with clients and ensure ongoing client satisfaction.
Budget Development and Management
- Meet budget for assigned portfolio and develop and manage budget for portfolio and project expenses.
Project Management
- Develop and execute project plans and related estimated costs and budget for assigned portfolio.
Regulatory Compliance
- Ensure all regulatory compliance requirements have been performed and all related documentations are created and maintained.
People Leadership
- Responsible for employee-oriented activities including employee engagement, development, and performance management, hiring and retention, compensation recommendations.
