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Store Manager
2 months ago
Luxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear industry.
Our MissionWe enable people to 'see more and be more' through our innovative designs and lens technologies, exceptional quality, and cutting-edge processing methods. Our people are creative, entrepreneurial, and celebrated for their unique perspectives and individuality.
Job SummaryThe Store Manager is a leader within the Luxottica organization, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Key Responsibilities- Customer Service: Ensure the Luxottica team provides unsurpassed customer service, meeting and exceeding customer expectations.
- Team Development: Provide training and coaching to the team, leveraging company-provided programs to enhance skills and knowledge.
- Performance Analysis: Analyze reporting to create and implement action plans to improve store KPIs, including:
- NPS and Sales Performance: Drive Net Promoter Score and sales performance by implementing effective strategies and tactics.
- Team Management: Attract and hire a highly engaged team to ensure the store has the right people in the right place at the right time.
- Doctor Partnership: Partner with the Doctor of Optometry to elevate the customer and patient experience, driving store KPIs.
- Store Operations: Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly, ensuring the best customer and patient experience.
- Safety and Compliance: Ensure all company-approved safety programs are implemented and maintained consistently, maintaining a safe and FUN working environment.
- Education: High School graduate or equivalent.
- Experience: 4+ years of management/supervisory experience.
- Knowledge and Skills: Comprehensive knowledge of operations, processes, and business implications; strong influencing and negotiating skills; team building and management skills; knowledge of current optical theory and merchandise; strong communicator and listener; strong basic math skills; sales skills; familiarity with cash register, computers, and calculators; ability to manage time under aggressive deadlines.
- Education: College degree or equivalent.
- Certifications: State licensure (if applicable) and/or ABO Certification in non-licensed states; LensCrafters Final Inspector Certification; LensCrafters Quality, Fitting, and Adjusting Program.
- Experience: Previous experience in customer service and retail; knowledge of current store merchandise; high level of business acumen, including detailed knowledge of LC Dashboard.
