Store Manager
4 weeks ago
About the Role:
The Store Manager is a key leadership position within the EssilorLuxottica Group, responsible for driving business growth and delivering exceptional customer experiences in our LensCrafters stores. As a Store Manager, you will be the face of our brand, leading a high-performing team to achieve sales targets, improve customer satisfaction, and maintain a safe and engaging work environment.
Key Responsibilities:
- Lead and develop a team of sales associates to deliver outstanding customer service and achieve sales goals
- Implement and maintain operational excellence, ensuring seamless execution of customer transactions and store processes
- Monitor and analyze sales performance, customer feedback, and store metrics to inform business decisions and drive growth
- Partner with the Doctor of Optometry to enhance the customer and patient experience, driving store KPIs and sales growth
- Ensure compliance with company policies, procedures, and safety standards
Requirements:
- High school graduate or equivalent
- 4+ years of management/supervisory experience in retail or a related field
- Strong leadership and communication skills, with the ability to motivate and develop a high-performing team
- Comprehensive knowledge of retail operations, sales strategies, and customer service principles
- Ability to analyze data, identify trends, and make informed business decisions
Preferred Qualifications:
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Inspector Certification
- LensCrafters Quality, Fitting and Adjusting Program
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