Senior Retail Supervisor

4 weeks ago


Richmond, British Columbia, Canada Shoppers Drug Mart Full time
Job Title: Senior Retail Supervisor - Merchandise Management

We are seeking an experienced and skilled Senior Retail Supervisor to join our team at Shoppers Drug Mart. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our retail store, ensuring exceptional customer service, and driving sales growth.

About the Role:
  • Supervise staff, including apprentices, stages hands, and design teams to ensure seamless store operations;
  • Manage inventory, including ordering merchandise and authorizing returns;
  • Establish work schedules and maintain accurate records;
  • Resolve customer complaints, supply shortages, and other issues that may arise;
  • Prepare sales reports, merchandising, and personnel matters;
  • Sell merchandise and manage cash transactions effectively.
Responsibilities:
  • Staff Supervision: Lead and motivate a team of 1-2 people to achieve sales targets and provide excellent customer service;
  • Inventory Management: Maintain accurate stock levels, order merchandise, and authorize returns as needed;
  • Work Scheduling: Create efficient work schedules to meet business needs and manage employee hours;
  • Cash Handling: Manage cash transactions, including sales and refunds, accurately and efficiently;
  • Customer Service: Respond to customer inquiries, resolve complaints, and provide exceptional service to drive loyalty and retention;
  • Reporting: Prepare regular sales reports, merchandising updates, and personnel matters to inform business decisions.
Requirements:
  • 1-2 years of experience in a similar role, preferably in retail management;
  • Secondary (high) school graduation certificate;
  • Durée de l'emploi: Permanent;
  • Langue de travail: Anglais;
  • Heures de travail: 35 to 40 hours per week.
Estimated Salary:

$45,000 - $60,000 per year, depending on experience and qualifications.



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