Senior Wine Associate

5 days ago

Richmond, British Columbia, Canada Paradies Lagardère Travel Retail Full time

Key Responsibilities

We are seeking a highly skilled and experienced Senior Wine Associate to lead our airport wine experience. As a key member of our team, you will be responsible for embodying a positive company image by providing exceptional customer service, embodying our family culture, and delivering an unforgettable wine experience to our customers.

Key Accountabilities

  • Lead and manage a team of wine experts to provide exceptional customer service and create a welcoming atmosphere
  • Develop and maintain a deep knowledge of wines, including wine tasting, evaluation, and sales
  • Collaborate with colleagues to create a relaxed and refined environment, despite the challenges of the airport environment
  • Deliver exceptional leadership and motivational skills to the team, driving sales and customer satisfaction
  • Train and develop new team members in wine, service, and sales
  • Effectively manage restaurant operations, including food, beverage, labor-management costs, receiving, storage, and inventory management

Requirements

  • Two to four years of experience in a management or wine sommelier role at a reputable full-service restaurant, wine bar, or winery tasting room
  • Ability to lead and manage a team, with excellent communication and interpersonal skills
  • Knowledge of wines, including wine tasting, evaluation, and sales (desired but not required)
  • Skilled at delivering exceptional customer service, with a focus on building positive relationships
  • Highly responsible and reliable, with a commitment to getting the job done
  • Proficient in Microsoft Office suite products and retail point-of-sale systems
  • Ability to pass required Transport Canada screening and background check, and have a fully functional sense of smell and taste

Working Conditions

  • Hours will vary on a weekly basis based on workload and deadlines, including weekends, holidays, and peak business periods
  • Must be able to carry and balance a tray of full wine glasses, and lift and carry a standard case of wine

Why Join Our Team?

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are passionate about wine, customer service, and leadership, we encourage you to apply for this exciting opportunity.

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