Labour Relations Manager

2 months ago

Surrey, British Columbia, Canada CN Full time
Job Summary

The Labour Relations Manager is responsible for collaborating with leaders to identify and prepare arguments to defend the company's position on Labour Relations (LR) issues. The role establishes, maintains, and fosters a solid working relationship with union representatives, colleagues, and clients to promote a cooperative and effective LR climate.

Main Responsibilities
  • Act as a partner to leaders by providing knowledge of how to properly handle LR issues, and provide advice on resolution
  • Interpret clauses in the collective agreement and apply them tactfully to ensure effective and informed decision-making
  • Collaborate with the business to identify and prepare arguments to defend the company's position on LR issues
  • Offer assistance to line management in grievance handling and administration of collective agreements and all other corporate policies applicable to unionized employees, with a particular focus on outreach and education with CN first-line supervisors
  • Hold meetings with union representatives to resolve grievances before proceeding to arbitration
  • Prepare and present grievances at arbitration
  • Prepare and conduct training on assorted LR matters, such as collective agreement interpretation and application, Canada Labour Code, attendance, discipline, and effective conflict resolution
  • Manage people to drive and influence change efforts and create opportunities to involve others in the management of change
  • Develop synergies between teams to improve performance and embrace a team-over-self mindset
  • Develop and align the organization on an inspiring functional vision, deliver messages with impact, and engage people to provide their best work, while ensuring understanding of complex information by different audiences
  • Provide resources aligned with employees' career interests through projects and development opportunities
Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and manage stress. The role requires regular monthly travel (up to 25%) and may be required to respond to client inquiries outside of the regular workweek.

RequirementsExperience
  • Minimum 5 years of labour relations experience
  • Experience interpreting and applying collective agreements and relevant federal employment legislation
  • Experience in the federal sector and Transportation sector
  • Experience managing a grievance process, including preparation of material for arbitration
  • Experience preparing and presenting LR positions and arguments during union and management meetings, at arbitration, and at the bargaining table
  • Experience assessing and analyzing operational issues and making impactful recommendations
Education/Certification/Designation
  • Bachelor's Degree in Labour Relations or equivalent
  • Master's Degree in Labour Relations
Competencies
  • Collaborates with key internal stakeholders to enable higher productivity
  • Deals with pressure and change by staying calm to quickly adapt to changes
  • Inspires others with impactful communications and adapts to the audience
  • Shares timely information within and across functions to get things done effectively
  • Applies analytical thinking to make recommendations that pursue sustainable performance
  • Makes informed and timely decisions to get things done
  • Initiates and drives organizational changes to enable business transformation
  • Influences by translating expertise into practical business outcomes
  • Leverages feedback and coaching to improve performance
Technical Skills/Knowledge
  • Knowledge of LR principles
  • Ability to analyze complex information and ask probing questions to formulate substantive recommendations or make decisions that consider a longer-term view
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Fluently bilingual, both written and verbal (English, French)

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