Senior Staff Technical Program Manager

3 weeks ago

Ottawa, Ontario, Canada You.i Labs Inc Full time
About the Role

We are seeking a highly skilled Senior Staff Technical Program Manager to join our Video Engineering team at Warner Bros. Discovery. As a key member of our Operational Excellence team, you will be responsible for driving a culture of continuous improvement across the WBD Engineering community to ensure smooth, efficient operation, and the highest customer satisfaction.

Key Responsibilities
  • Understand the flow of Video Quality of Experience (QoE) data from client emission to backend business intelligence systems, and gain subject-matter expertise in metrics calculations.
  • Drive cross-cutting strategic initiatives and maintain a portfolio view of the roadmap, priorities, KPIs, and mechanisms for all Video QoE team deliverables.
  • Lead by influence, establishing a vision and executing on it, identifying roadblocks before they occur.
  • Facilitate seamless communication and collaboration between the Video Engineering teams, Product, and other engineering teams, and stakeholders.
  • Guide and organize development teams to sustain high-quality watch experiences that delight customers and are in line with organizational goals and OKRs.
  • Experience discovering and managing dependencies across teams and third-party partners.
  • Build and maintain strong relationships with key stakeholders, team members, and external partners, acting as a trusted advisor to the Video QoE team and providing guidance on operational matters.
  • Stay up to date with industry best practices and emerging trends in the video streaming space.
  • Identify and implement strategies to improve team efficiency in resolving issues and effectiveness of providing support to Video Engineering teams, ensuring smooth coordination between various teams involved in the QoE lifecycle.
  • Take an ambiguous problem statement related to your subject-matter area to drive actionable outcomes.
  • Play a leadership role in the organization, teams look to you for advice on technical and business issues.
  • Clearly articulate business impact and technical constraints tailored to the audience.
  • Communicate how deviations in QoE metrics impact product-level goals, and how the team's work impacts the success or failure of the organizational unit.
  • Create problem statements and move from those to appropriate and data-driven proposals, recommendations, and solutions, then drive alignment across cross-functional stakeholders.
Requirements
  • Bachelor's or Master's degree in Computer Science or equivalent engineering background.
  • Minimum 10 years of proven experience in business operations, technical program and project management, or a similar role supporting product management teams.
  • Worked directly with video or content systems and have experience understanding and identifying issues in quality of experience measures.
  • Data/analytics person who can understand and document how data generated in production systems makes its way downstream into business intelligence systems.
  • Independently driven with high sense of ownership, urgency, and proven ability to lead and influence.
  • Proficiency in system architecture, design, and data flow structures.
  • Demonstrated capability for problem-solving, data-backed decision-making, sound judgment, and assertiveness, and strong relationship-building and interpersonal skills.
  • Highly adaptable to changing business needs and able to drive change across multiple disciplines within the engineering and operations world.
  • Proven track record to accurately showcase the current state, risks, and accomplishments for an enterprise-wide program driven by multiple teams.
  • Ability to prioritize across multiple competing projects and drive decision-making across teams.
  • Strong organizational skills, ensuring projects stay on schedule for yourself and your team.
  • Manage cross-functional communication to ensure that all business and technical stakeholders' needs are aligned.
  • Experience collaborating in hybrid remote/in-office teams across multiple regions and time zones.
  • Ability to learn new development tools and productivity tools in order to continuously improve effectiveness.
  • Strong understanding and experience with development methodologies, including waterfall and agile.
  • Experience with agile development methodologies and project management tools such as JIRA, Confluence, Smart Sheets, etc.
About Warner Bros. Discovery

Warner Bros. Discovery (WBD) is a premier global media and entertainment company, offering audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. We are committed to building a workforce that reflects the diversity of our society and the world around us, and we strive to create an inclusive environment where everyone can thrive.

We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. If you are passionate about advancing the video streaming consumer experience and possess a strong program management background, we encourage you to apply for this exciting opportunity.

  • Senior Technical Program Manager

    3 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    Job Title: Senior Staff Technical Program ManagerWe are seeking a highly skilled Senior Staff Technical Program Manager to join our team at Warner Bros. Discovery. As a key member of our Engineering Operations team, you will be responsible for driving a culture of continuous improvement across the WBD Engineering community to ensure smooth, efficient...

  • Senior Technical Program Manager

    3 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    Job Title: Senior Staff Technical Program ManagerWe are seeking a highly skilled Senior Staff Technical Program Manager to join our team at Warner Bros. Discovery. As a key member of our Engineering Operations team, you will be responsible for driving a culture of continuous improvement across the WBD Engineering community to ensure smooth, efficient...

  • Staff Technical Program Manager

    1 month ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the JobWe are seeking a highly skilled and experienced Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key ResponsibilitiesShepherd the...

  • Staff Technical Program Manager

    1 month ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the JobWe are seeking a highly skilled and experienced Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key ResponsibilitiesShepherd the...

  • Staff Technical Program Manager

    1 month ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a Staff TPM, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key ResponsibilitiesShepherd the development...

  • Staff Technical Program Manager

    1 month ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a Staff TPM, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key ResponsibilitiesShepherd the development...

  • Staff Technical Program Manager

    3 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key ResponsibilitiesShepherd the...

  • Staff Technical Program Manager

    4 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key ResponsibilitiesShepherd the...

  • Staff Technical Program Manager

    4 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key ResponsibilitiesShepherd the...

  • Staff Technical Program Manager

    3 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key ResponsibilitiesShepherd the...

  • Staff Technical Program Manager

    3 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the JobWe are seeking a highly skilled and experienced Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key Responsibilities:Shepherd the...

  • Staff Technical Program Manager

    3 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the JobWe are seeking a highly skilled and experienced Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key Responsibilities:Shepherd the...

  • Senior Staff Technical Program Manager

    2 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled Technical Program Manager to join our Video Quality of Experience team at Warner Bros. Discovery. As a Technical Program Manager, you will be responsible for driving cross-cutting strategic initiatives and maintaining a portfolio view of the roadmap, priorities, KPIs, and mechanisms for all Video QoE team...

  • Staff Technical Program Manager

    1 week ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled Staff Technical Program Manager to join our Growth and Compliance team. As a Staff TPM, you will be responsible for shepherding the development and deployment of new features within the Growth and Compliance Product verticals.The ideal candidate will have a solid technical background, with experience in...

  • Staff Technical Program Manager

    1 week ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled Staff Technical Program Manager to join our Growth and Compliance team at Warner Bros. Discovery. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.Key ResponsibilitiesShepherd the development and...

  • Staff Technical Program Manager

    6 days ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled Staff Technical Program Manager to join our Growth and Compliance team. In this position, you will be responsible for overseeing the development and deployment of new features within the Growth and Compliance Product verticals.As a Staff TPM, you will identify opportunities to optimize growth, capture legal...

  • Staff Technical Program Manager

    3 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled Staff Technical Program Manager to join our Core Product Experience team. As a key member of our engineering organization, you will be responsible for overseeing the development and deployment of new features within the core product experience.Key ResponsibilitiesShepherd the development and deployment of new...

  • Staff Technical Program Manager

    4 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled Staff Technical Program Manager to join our Core Product Experience team. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the core product experience.Key ResponsibilitiesShepherd the development and deployment of new features within the...

  • Staff Technical Program Manager

    4 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled Staff Technical Program Manager to join our Core Product Experience team. As a key member of our team, you will be responsible for overseeing the development and deployment of new features within the core product experience.Key ResponsibilitiesShepherd the development and deployment of new features within the...

  • Staff Technical Program Manager

    3 weeks ago

    Ottawa, Ontario, Canada You.i Labs Inc Full time

    About the RoleWe are seeking a highly skilled Staff Technical Program Manager to join our Core Product Experience team. As a key member of our engineering organization, you will be responsible for overseeing the development and deployment of new features within the core product experience.Key ResponsibilitiesShepherd the development and deployment of new...