Food Service Operations Manager

4 weeks ago

Vancouver, British Columbia, Canada PHSA Full time

Food Service Operations Manager

The Food Service Operations Manager oversees food service operations for patients, residents, customers, and/or clients by supervising designated staff, coordinating work assignments, evaluating employee performance, facilitating training, and maintaining department standards and procedures. This role receives and processes diet orders in a progressive centralized diet office setting as required and utilizes a variety of computerized applications and performs other related administrative duties as required.

Key Responsibilities

  • Supervises Food Service Workers, Cook I, Dietary Clerks, and/or Lead Hand, Food Service Workers by coordinating work assignments, maintaining staff records, evaluating employee performance, maintaining department standards and procedures, determining related training and orientation requirements, and/or organizing and conducting staff meetings.
  • Reviews, processes, and updates food intake reports and food processor programs. Communicates updates and changes to relevant staff.
  • Monitors the scheduling of work assignments for staff and identifies utilization issues and participates in the recruitment and selection of staff as required. Recognizes and resolves most issues independently.
  • Plans menus, develops recipes according to established standards, and estimates food inventory requirements, including writing and checking patient and resident menus according to diet prescriptions.
  • Visits patient and/or resident units routinely regarding diet and food preferences and acceptance to resolve concerns or issues and/or provide routine diet instruction as delegated by dietitians.
  • Engages with clients, customers, and various stakeholders to resolve concerns or issues and to obtain feedback on service improvements and performs cashier functions, including operating the cash register and verifying cash out sheets, in accordance with established procedures as required.
  • Coordinates various food services and billing, including assisted living and outpatient clinic production, and/or catering or catering events. Coordinates and confirms catering for the next day and/or events and disperses copies of orders to the appropriate departments, ensuring orders are delivered on time.
  • Ensures food handling and preparation is conducted in accordance with established practices and procedures and legislated standards, food safety plan, Hazard Analysis and Critical Control Points (HACCP) guidelines, and food texturing guidelines.
  • Monitors and estimates requirements for food and related supplies, makes recommendations regarding budget, and coordinates and implements the ordering and receiving of supplies, including resolving discrepancies with suppliers.
  • Arranges for the periodic maintenance and repair of equipment, completes work orders for routine repairs and servicing, and makes recommendations for purchase/replacement or major repairs.
  • Communicates and interprets regulations and standards to staff to ensure compliance with Worksafe BC, including maintaining records of current Material Safety Data sheets and compliance with Workplace Hazardous Material Information System and all related training documentation.
  • Cooperates and collaborates with the Occupational Health & Safety Committee by performing regular workplace inspections, investigating injuries, and completing related documentation. Participates in return to work, fire prevention, and disaster plans as required by the employer.
  • Participates in Quality Improvement by conducting audits and satisfaction surveys, completing appropriate reports, providing feedback, identifying and following up on action plan/risk factors, and making recommendations for improvements to the menu or managing of the department to the Manager or designate.
  • Performs a variety of food services administrative duties, including compiling statistics, creating spreadsheets, preparing documents and reports, maintaining records and files, and maintains and updates records such as staff attendance records and food temperature.
  • Participates and contributes at various meetings as required by the employer.

Requirements

  • Graduation from a recognized two-year program in Food Service Supervision plus one year's recent, related experience or an equivalent combination of education, training, and experience. Certificate in Food Safe Level 1.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to supervise.
  • Ability to organize work.
  • Ability to operate related equipment.

About PHSA

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Why Join PHSA?

  • Join one of BC's largest employers with province-wide programs, services, and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

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