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Executive Director

1 month ago

Old Toronto, Ontario, Canada Revera Inc. Full time
About the Role

We are seeking an experienced Executive Director to lead our senior living operations team. As a key member of our leadership team, you will be responsible for overseeing the general management of our retirement residence, delivering a superior "More Living" experience to residents.

Your expertise in operations leadership, sales, and customer service will enable you to foster a culture of excellence, collaboration, and continuous development. You will lead a high-performing team, ensuring exceptional service and resident care.

As the operations strategist, you will efficiently manage all department operations, ensuring smooth functioning, strict compliance with collective agreements, and optimized fiscal resource allocation. You will implement and maintain policies to uphold industry standards and regulations while achieving financial targets with maximum operational efficiency.

As the sales champion, you will create a focus on sales and occupancy, ensuring the team collaborates to meet and exceed occupancy targets. You will actively promote the residence within the local market, ensuring a multi-pronged approach that showcases the residence as the top choice in retirement living.

As the financial performance expert, you will set and monitor targets for employee engagement, resident satisfaction, audits, occupancy rates, and net operating profit. Your strategies will help us surpass targets.

As the customer service advocate, you will build strong relationships with employees, residents, and their families, fostering open communication and continuous improvement. Seeking feedback from stakeholders, you will identify areas for enhancement and implement strategies to achieve our goals.

Key Responsibilities:

  1. Lead the senior living operations team to deliver exceptional service and resident care
  2. Develop and implement operational strategies to achieve financial targets and optimize resource allocation
  3. Collaborate with the sales team to meet and exceed occupancy targets
  4. Build strong relationships with employees, residents, and their families to foster open communication and continuous improvement
  5. Monitor and report on key performance indicators, including employee engagement, resident satisfaction, and financial performance

Requirements:

  1. Minimum of five (5) years management experience, preferably in the seniors living industry, hotel, or hospitality-related industry;
  2. Experience managing a multidisciplinary team in a unionized environment;
  3. Ability to work flexible hours (evenings and weekends as required);
  4. Strong understanding of business planning and processes;
  5. Proven track record of achieving marketing, sales, and financial goals;
  6. Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) within the last six months or be willing to obtain one.

What We Offer:

  • Competitive compensation package
  • Comprehensive onboarding and training program
  • Coaching and mentoring opportunities
  • Dedicated support staff and resources
  • Extensive benefits plan, including comprehensive medical coverage and RRSP matching program
  • Generous time off and rewards and recognition program

About Us:

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options, including independent living, assisted living, and memory care. For over 25 years, we have dedicated every day to the happiness of retirees.

Our mission is to provide "real estate with purpose," focusing on the human being as the foundation of our culture and priority. We offer a healthy environment, inspiring leaders, and benefits that reflect the needs of today, allowing for a healthy work-life balance.