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Content Strategist
2 months ago
We are seeking a highly skilled Content Strategist to join our team at Amilia Enterprises Inc. as a Knowledge and Content Specialist. This is a 10-month contract opportunity that will play a key role in supporting our teams and clients as they learn to use our platform.
Key Responsibilities- Develop and maintain high-quality documentation and educational materials for our client-facing Help Center.
- Collaborate with Product Marketing and Product teams to create accurate, clear, and concise documentation for new and existing features.
- Test new features to ensure seamless user experience.
- Prioritize article creation in relation to important deadlines and maintain a backlog of content.
- Create tutorial videos using Camtasia to enhance user understanding.
- Develop and adhere to standards for consistent terminology and naming conventions in partnership with key stakeholders.
- Translate articles as needed to cater to a diverse user base.
- D.E.C in knowledge management, communications, literature, education, or equivalent.
- 1-2 years of experience working as a Technical Writer or in Knowledge Management at a SaaS company (an asset).
- Bilingual with excellent writing and speaking skills in French and English.
- Experience with copywriting tools such as MS Office, Antidote/LanguageTool.
- Excellent time management and organizational skills.
- Passionate about writing and language.
- Experience with tech tools such as Camtasia, Snagit, and Intercom (an asset).
