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Duty Operations Manager

2 months ago

Winnipeg, Manitoba, Canada The Joint Cannabis Full time
About The Joint Cannabis

The Joint Cannabis is a dynamic and growing company with 11 locations in Winnipeg, offering a unique opportunity for a skilled Duty Manager to join our team.

Job Summary

The Duty Manager position is a key role in our organization, responsible for overseeing daily operations and ensuring the smooth execution of internal requests and projects. This position requires strong leadership, coordination, and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Act as the Designated Responsible Person In Charge while on shift
  • Provide direction and support to team members, addressing questions and concerns in a timely and professional manner
  • Resolve conflicts and troubleshoot issues as they arise, ensuring minimal disruption to operations
  • Assist with employee recruitment, onboarding, promotion, retention, and termination activities
  • Document all activities and provide regular reports to Management, informing important decisions for the district
  • Action projects as directed by the Management team, serving as a liaison between teams
  • Direct and assess workflow, ensuring efficiency and effectiveness
  • Oversight and coordination of ongoing internal requests and projects, breaking them down into manageable tasks and setting timeframes
  • Communicate request/project status to all participants, monitoring progress and handling any issues that arise
  • Create and maintain comprehensive request/project documentation, plans, and reports
  • Meet regularly with Lead Management to stay up-to-date with organizational changes, issues, and improvements, and communicate these to other staff members
  • Supervise the efficiency of all processes, proactively monitoring general operations and ensuring customer satisfaction
  • Identify skill gaps and arrange training with team members, upholding company standards, policies, and health and safety standards
  • Maintain a positive work environment, conducive to superior customer service
Requirements
  • Leadership and positive attitude
  • Strong communication and coordination skills
  • Excellent organization and time management skills
  • Problem-solving skills and ability to delegate and take ownership
  • Prior experience with Microsoft Word or Google Drive system is preferred
  • Prior retail experience is preferred
  • Prior leadership or management experience is a must
  • Prior experience in the cannabis industry is an asset
What We Offer
  • Competitive hourly rate of $19.50
  • Flexible schedule, including evenings and weekends
  • Valid driver's license and vehicle required
  • Opportunity to work in a dynamic and growing company

The Joint Cannabis is an equal opportunity employer and considers all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.