Catering Coordinator

2 months ago


Toronto, Ontario, Canada Auberge du Pommier Full time

About the Role:

The Catering Coordinator plays a vital support role in the daily success of the Auberge du Pommier Catering Department. This role is directed by daily business needs and supports the job function of Catering Managers as well as our online ordering platform. It requires someone with excellent communication skills, organization, and attention to detail when providing customer service and completing general administrative duties.

Key Responsibilities:

  • Respond to incoming inquiries for catering services in a timely manner.
  • Liaise with venue partners to confirm availability for incoming inquiries.
  • Communicate with clients, gather event details, and send event confirmation details to clients and internal teams.
  • Support Customer Service inquiries through our online ordering platform.
  • Assist Catering Manager with preparing event proposals and contracts, submitting menu requests, and with any other tasks required.
  • Show a superior level of customer service through client feedback and repeat events.
  • Emphasize the details and know the important questions to ask when planning an event.
  • General administration assistance: printing, sending reports, maintaining emails and voicemails, filing, and upkeep of client database TripleSeat.
  • Other duties and responsibilities as assigned.

Requirements:

  • Post-secondary diploma/degree in Business or Hospitality.
  • Proven ability to work in a team environment with self-motivation and independent work ethic.
  • Excellent oral and written communication skills and ability to engage clients.
  • IT/Computer savvy; proficient in MS Office (Word, Excel, Outlook, and PowerPoint).
  • Fanatical attention to detail, strong organizational skills, and sales ability.
  • Ability to multi-task and maintain a level of professional urgency and momentum; excellent time management skills to prioritize tasks properly.
  • Prior understanding of equipment and event rentals is an asset.
  • Prior administrative experience and exposure to marketing and sales is an asset.

About Us:

Auberge du Pommier is a leading hospitality company with a strong commitment to excellence in customer service and culinary expertise. We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.



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