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Customer Service Representative

2 months ago

Caledon, Ontario, Canada IAA Full time
{"title": "Customer Service Representative", "description": "Job Summary

IAA, a leading provider of loss recovery services to the insurance industry in Canada, is seeking a Customer Service Representative to join our team at our facility in Caledon, ON.

As a Customer Service Representative, you will be responsible for serving customers by responding to and directing telephone and in-person inquiries in a friendly and professional manner.

You will also perform general clerical duties, including sorting and filing of folders and packages for incoming and released vehicles, and manually or electronically updating and entering new data in an accurate and timely manner.

Additional duties may include ordering office supplies, sorting and distributing mail, processing materials for courier, faxing documents, and photocopying.

Responsibilities
  • Serve customers by responding to and directing telephone and in-person inquiries
  • Perform general clerical duties, including sorting and filing of folders and packages
  • Update and enter new data in an accurate and timely manner
  • Perform additional duties as required
Requirements
  • High School diploma or equivalent in education
  • Previous office experience
  • Proficient in Microsoft Office applications
  • Exceptional customer service skills
About IAA

IAA, an RB Global, Inc. company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.

We serve a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

Our services include multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services.

We offer sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns.

", "company": "IAA", "location": "Caledon, ON"}