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Customer Service and Connections Representative

2 months ago


Whitehorse, Yukon, Canada Yukon Energy Full time

The Opportunity: Customer Service and Connections Representative

Yukon Energy is seeking a skilled professional to join our team as a Customer Service and Connections Representative. This is a permanent, full-time bargaining unit position based out of Yukon.

About Us:

Yukon Energy is the primary generator and transmitter of electrical energy in the territory. We operate on the Traditional Territory of Yukon First Nations, and we are proud to work within these territories in all our business operations.

Key Responsibilities:

  • Provide exceptional customer service and support to our clients across all Yukon Energy service areas.
  • Work efficiently and effectively to ensure all tasks are completed to the highest standard.
  • Document all activities accurately and in accordance with regulatory requirements and Yukon Energy's policies and procedures.

Requirements:

  • Office Administration education from a recognized post-secondary institution.
  • 2-year certificate or 3 years of related work experience in an administrative role.
  • Valid class 5 driver's license.
  • Proficient in Microsoft Office programs, including Word, Excel, and Outlook.
  • Demonstrated leadership and supervisory skills.
  • Excellent time management and organizational skills.
  • Strong client service orientation and excellent interpersonal and conflict resolution skills.
  • Ability to work in a team and cross-cultural environment.
  • Experience with Oracle Customer Cloud Services or end-use customer billing software is an asset.
  • Knowledge of the Yukon's electricity system and regulatory environment, and Yukon Energy's operating system is considered an asset.

What We Offer:

We offer a competitive starting rate and the opportunity to grow your career experience in a fast-paced, challenging environment.