Customer Service Representative

1 week ago


Montreal, Quebec, Canada Manulife Financial Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our dynamic team at Manulife Financial. As a key member of our Human Resources Contact Centre, you will provide exceptional service to our employees and internal HR colleagues by handling telephone and email inquiries related to HR policies, programs, and HRIS systems.

Key Responsibilities
  1. Provide prompt and accurate responses to customer inquiries in a clear, consistent, and professional manner.
  2. Educate customers on the rationale behind company policies and self-service tools.
  3. Maintain up-to-date knowledge of Manulife's HR policies, programs, and procedures.
  4. Identify opportunities for continuous improvement and suggest solutions.
Requirements
  • Previous experience in a customer-facing role or call centre environment is an asset.
  • Bilingualism in English and French is required.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
What We Offer
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging professional development and career advancement.
  • A focus on creating a positive and inclusive work environment.


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