Production Supervisor

4 weeks ago


Hamilton, Ontario, Canada CertaPro Painters Full time
CertaPro Painters is a leading provider of residential and commercial painting services. As a Production Associate, you will play a key role in managing the production of both residential and commercial projects in the Hamilton region. This position is responsible for ensuring production capacity, quality assurance, and safety while meeting client expectations and production goals. The ideal candidate has a background in the paint, construction, and/or home improvement industry, excellent relationship-building skills, and a customer-focused approach.

Key Responsibilities
  • Work closely with Sales Associates to understand all aspects of jobs and ensure client expectations are met.
  • Manage the production schedule and assign paint crews to projects.
  • Determine paint and materials to be purchased for projects and place orders accordingly.
  • Provide support to the job site supervisor and ensure daily updates on jobs in progress.
  • Perform quality assurance site visits and ensure job sites are clean and painters wear proper branded attire.
  • Ensure paint crews are producing jobs on or above established Gross Margin.
  • Handle customer communications during production and resolve complaints in a timely manner.
  • Perform walkthroughs with the job site supervisor and customers once jobs are completed.
  • Develop a recruiting, development, and retention program for Job Site Supervisors and properly onboard them for production success.
  • Ensure all field programs and systems are being executed.
  • Responsible for providing ongoing training and inspections related to safety and conducting safety meetings.
  • Ensure all crews are following Occupational Health and Safety Act and regulations.

Requirements
  • Minimum 5 years of practical experience in project management within the paint, construction, and/or home improvement industry.
  • Previous supervisory/management experience preferred.
  • Excellent communication and interpersonal skills.
  • Results-oriented – able to set, meet, and exceed goals.
  • Time management, problem-solving, and high sense of urgency skills.
  • Customer focus and good negotiation skills.
  • Detailed-oriented, organized, energetic, and strong work ethic.
  • Ability to lift 50 lbs.
  • Good computer skills; proficiency in Microsoft Office Suite; CRM knowledge (an asset).

Compensation & Benefits
  • Base salary $60K-$70K.
  • Comprehensive health benefits package.
  • 3 weeks vacation.
  • Company vehicle.
  • Laptop computer and cell phone.

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