Brand Experience Specialist

2 months ago

West Vancouver, British Columbia, Canada Arc'teryx Full time
About the Role

We are seeking a highly motivated and passionate individual to join our team as a Product Guide at Arc'teryx. As a Product Guide, you will be the face of our brand on the retail floor, delivering an exceptional customer experience to our guests.

Key Responsibilities
  • Product Knowledge and Expertise: Develop a deep understanding of our products and share your knowledge with guests to provide personalized recommendations.
  • Brand Ambassadorship: Champion Arc'teryx as a brand ambassador, both in-store and in the community, to promote our values and mission.
  • Guest Experience: Deliver a best-in-class brand experience to our guests through exceptional customer service, problem-solving, and product knowledge.
  • Team Collaboration: Work closely with the store leadership team to elevate the guest experience, drive sales, and achieve business objectives.
  • Store Operations: Assist with various store tasks, including receiving and unpacking inventory, processing transactions, and maintaining a clean and organized store environment.
Requirements
  • Passion for Customer Service: Deliver exceptional customer service and create a positive experience for our guests.
  • Self-Motivation and Problem-Solving: Be self-motivated, enjoy problem-solving, and remain flexible and adaptable in a fast-paced retail environment.
  • Autonomy and Collaboration: Effectively balance autonomy and collaboration to achieve business objectives and drive results.
  • Continuous Improvement: Inspire breakthrough thinking and continuous improvement to drive innovation and excellence.
  • Availability and Flexibility: Be available to work a minimum of one open, one close, and one weekend shift per week, with flexibility to adapt to changing business needs.
What We Offer
  • Competitive Compensation: A competitive hourly rate, with opportunities for bonuses and benefits.
  • Opportunities for Growth: Develop your skills and knowledge to advance your career in retail and beyond.
  • Collaborative Team Environment: Work with a talented and passionate team to achieve business objectives and drive results.

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