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Leadership Role in Claims Management
1 week ago
The Claims Team Leader is a critical role within our organization, requiring a skilled professional who can manage and motivate their team to excel. As a leader, you'll be responsible for overseeing the performance of adjuster staff and vendors, driving business success in key areas such as Claim, Discipline, CSA, and Company. Your expertise will be essential in developing strategies to enhance employee performance and expertly executing claim processes.
Role OverviewIn this senior leadership position, you'll oversee the Claims Team, comprising 10-15 adjuster staff or vendors. Your primary focus will be on delivering exceptional results, adhering to best practices, and driving business growth. To succeed, you'll need to possess excellent communication and coaching skills, as well as the ability to analyze data and drive strategic initiatives.
Main Accountabilities- Play a key role in special projects related to claims management.
- Ensure effective management of vendor performance and provide guidance when needed.
- Develop and implement plans to address complex claim disputes.
- Oversee negotiations with external parties to settle claims.
- Mitigate customer complaints and resolve issues efficiently.
- Monitor and analyze performance metrics across units.
- Contribute to setting departmental goals and objectives.
- Provide regular feedback to employees on their performance and areas for improvement.
