Business Operations Manager

3 days ago

Toronto, Ontario, Canada Johnson Controls Full time
About Us

Johnson Controls is a leading provider of products, services, and solutions that improve the performance of buildings.

We are committed to delivering innovative solutions that create value for our customers and stakeholders.

Job DescriptionJob Title: Business Operations Manager

Estimated Salary: $120,000 - $180,000 per year

The Business Operations Manager will be responsible for ensuring customer satisfaction and financial performance across a broad spectrum of services.

This individual will select qualified team members, develop them, and manage resources in a people-oriented manner.

The CBMII will also manage the continuous improvement process while meeting required metrics and influencing change, conformance, and governance.

The ideal candidate will be a seasoned technical lead and business manager with high-tech knowledge of HVAC, BAS, Electrical, Fire, and security systems.

  • Understand contract terms and conditions and customer expectations at a detailed level.
  • Provide timely and effective communications with all employee levels within the project, the customer's organization, and JCI.
  • Work closely with the customer to ensure alignment with contract requirements and operational policies.
  • Establish process performance metrics around work request by scheduling, tracking, analyzing, and reporting performance in terms of completion, quality, safety, costs, and customer satisfaction.
  • Manage staff, including hiring, promotions, recognition, discipline, and performance management.

The Business Operations Manager will also serve as a role model, mentor, and valued resource for the customer and JCI.

Share process improvements and lessons learned with peers.

Requirements
  • Bachelor's Degree in either Business, Mechanical Engineering, Electrical, or equivalent experience in a Facility Management discipline with 10 years or more experience.
  • Five years of HVAC, Facilities, Housing, or a parallel industry.
  • Ability to work around the customer's Key Process Indicators (KPIs) and think strategically for long- and short-term process improvements.
  • Thorough understanding of contracts, contract interpretation, SOPs, KPIs, and their interrelation with P3 model.
  • Two years of management leadership experience.
  • Demonstrated ability to communicate effectively with internal and external customers.
About Johnson Controls

Johnson Controls is an equal employment opportunity and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

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