Project Coordinator
1 week ago
About Us:
At Connex Telecommunications Inc., we are a leading technology solutions provider with expertise in Managed Services, Contact Center Solutions, and Professional Services.
We collaborate with diverse clients across telecommunications, banking, and insurance industries to deliver innovative and impactful solutions. Our growing team is committed to fostering collaboration, creativity, and excellence in every project.
Position Overview:
We are seeking a skilled Bilingual Project Manager to lead and deliver complex Contact Center as a Service (CCaaS) projects using Genesys Cloud. The ideal candidate will bring 5-7 years of experience in project management, a passion for building strong business relationships, and a consultative approach to optimizing team projects for successful delivery.
Main Responsibilities:
- Project Planning and Execution (30%): Develop detailed project plans, including timelines, budgets, and resource allocation, ensuring alignment with client requirements.
- Lead end-to-end delivery of Genesys Cloud CCaaS projects, ensuring milestones are met on schedule and within scope.
Key Performance Indicators:
- Effective communication with internal teams and external stakeholders.
- Client satisfaction through proactive issue resolution.
- Timely project delivery and adherence to budget.
Qualifications:
- Experience: 5-7 years of project management experience, preferably in CCaaS or Genesys Cloud environments.
- Skills: Strong planning, communication, and problem-solving skills, with a proactive and consultative mindset.
- Industry Knowledge: Familiarity with telecommunications, banking, or insurance sectors is a plus.
- Languages: Fluent in English and French (written and spoken).
- Education: Bachelor's degree in Business Administration, Project Management, or a related field. PMP certification is an asset.
- Work Style: Flexible and available to work on-site in Montreal once a week on an as-needed basis.
Salary Information:
The estimated salary range for this position is between $85,000 and $110,000 per year, depending on experience and qualifications.
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