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Food Service Supervisor

2 months ago

Saugeen Shores, Ontario, Canada Osmow's Shawarma Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Osmow's Shawarma. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe work environment.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customer needs are met and exceeded, resulting in high customer satisfaction.
  • Inventory and Record-Keeping
    • Maintain accurate records of stock, repairs, sales, and wastage.
    • Estimate ingredient and supplies required for meal preparation and ensure that inventory levels are maintained.
  • Reporting and Communication
    • Prepare and submit reports on sales, inventory, and customer feedback.
    • Communicate effectively with staff, management, and customers to ensure seamless operations.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and make decisions quickly.
    • Strong problem-solving and conflict resolution skills.
    • Ability to maintain accurate records and reports.
Work Environment

The ideal candidate will be able to work in a fast-paced environment, standing for extended periods, and performing physical tasks such as bending, crouching, and kneeling. The ability to work in a team environment and maintain a positive attitude is essential.

Personal Suitability
  • Client Focus
    • Ability to provide exceptional customer service and ensure customer satisfaction.
  • Efficient Interpersonal Skills
    • Ability to communicate effectively with staff, management, and customers.
  • Excellent Oral Communication
    • Ability to address customer complaints and concerns in a professional manner.
  • Flexibility
    • Ability to adapt to changing situations and priorities.
  • Team Player
    • Ability to work collaboratively with staff and management to achieve team goals.