Enterprise Onboarding Manager

1 week ago


Vancouver, British Columbia, Canada Clio - Cloud-Based Legal Technology Full time

We are seeking an Enterprise Onboarding Manager to join our Customer Success department in a leadership role. This position will oversee the team responsible for the Onboarding and Implementation of our highest value customers.

Key responsibilities include:

  • Oversight of the growth and productivity of the department members through appropriate training, coaching, quality assurance, and monitoring.
  • Leveraging implementation expertise to build out a strong Implementation function within Clio.
  • Building out processes and project management best practices that drive toward on-time delivery of customer projects.

The ideal candidate will have 3+ years of progressive leadership experience including 2+ years as a manager of managers. Experience leading teams responsible for Enterprise Customer Success, Professional Services, and/or Implementation is also required.



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