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Customer Service Supervisor

2 months ago


Richmond, British Columbia, Canada Searay Foods, Inc. Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Accounts Supervisor to join our team at Searay Foods, Inc. As a key member of our customer service team, you will be responsible for coordinating and reviewing the work of our customer-facing staff, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Supervise and Coordinate Customer-Facing Staff: Oversee the daily activities of our customer service team, ensuring that tasks are completed efficiently and effectively.
  • Review and Assign Work: Regularly review the work of our customer-facing staff, assigning tasks and providing feedback to ensure that our customers receive the best possible service.
  • Develop and Implement Customer Service Strategies: Work with our customer service team to develop and implement strategies to improve customer satisfaction and loyalty.
  • Provide Excellent Customer Service: Respond to customer inquiries and concerns in a timely and professional manner, ensuring that our customers receive exceptional service and support.
  • Collaborate with Cross-Functional Teams: Work closely with our sales, marketing, and operations teams to ensure that our customer service efforts are aligned with our overall business goals.
Requirements
  • 1-2 Years of Customer Service Experience: Proven experience in a customer-facing role, with a strong understanding of customer service principles and practices.
  • Excellent Communication and Interpersonal Skills: Strong verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
  • Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • MS Office Proficiency: Proficient in MS Office, with the ability to use software applications to manage customer data and track customer interactions.
What We Offer
  • Competitive Salary and Benefits Package: A comprehensive salary and benefits package, including health care plan and permanent employment.
  • Opportunities for Professional Growth and Development: Opportunities to develop your skills and advance your career in a dynamic and growing company.
  • Collaborative and Supportive Work Environment: A collaborative and supportive work environment, with a team of professionals who are passionate about delivering exceptional customer service.