Customer Service Supervisor

1 month ago


Richmond, British Columbia, Canada Progressive Concrete Ltd Full time
Job Summary

As a Customer Service Supervisor at Progressive Concrete Ltd, you will be responsible for overseeing the customer service team and ensuring that all customer inquiries are handled efficiently and effectively. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles.

Key Responsibilities

- Prepare production and other reports to track team performance and identify areas for improvement
- Supervise workers and projects to ensure that tasks are completed on time and to a high standard
- Coordinate and schedule activities to maximize productivity and efficiency
- Recruit and hire workers and carry out related staffing actions to build a strong team
- Train or arrange for training to ensure that employees have the necessary skills to perform their jobs
- Set up machines and equipment to ensure that they are in good working order
- Estimate costs and materials to ensure that projects are completed within budget
- Ensure health and safety regulations are followed to maintain a safe working environment
- Recommend personnel actions to ensure that the team is performing at its best
- Read blueprints and drawings to understand project requirements
- Requisition or order materials, equipment and supplies to ensure that the team has what it needs to complete tasks

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