Service Operations Director for Mazzei Electric

5 days ago


Kelowna, British Columbia, Canada Mazzei Electric Full time

Mazzei Electric is a renowned electrical contracting company with a strong presence in British Columbia. We take pride in our commitment to quality service, innovative solutions, and exceptional customer relationships.

Our vision is to be the leading provider of electrical services in the region, and we are seeking an experienced Service Operations Director to join our Senior Leadership Team.

The ideal candidate will have a minimum of 10 years of experience in managing a service-based business, preferably within a multi-branch environment. They should possess excellent leadership skills, with a proven track record of driving business growth and ensuring consistency across locations.

About the Role:

  • Contribute to the overall growth and success of the company
  • Lead business development initiatives and develop long-lasting relationships with customers
  • Ensure sales targets are met and exceeded to meet company growth objectives
  • Provide guidance and support to Service Managers
  • Manage customer service and accounts receivable escalations as needed
  • Maintain high-quality service delivery and analyze productivity to recommend improvements
  • Manage the company fleet and maintain compliance with company policies

Requirements:

  • Minimum 10 years of experience in managing a service-based business
  • Strong financial acumen, including understanding of billable hours, margins, expenses, and labour costs
  • Ability to travel frequently between locations across British Columbia
  • Experience in managing trades-based service businesses and service technicians an asset
  • Excellent written and oral communication/organizational skills
  • Valid driver's license and clear abstract

We offer a competitive salary range of approximately $120,000 to $150,000 per year, plus an annual bonus based on company targets. Our benefits package includes an extensive health and dental plan, vehicle allowance or provided company vehicle, RRSP matching, paid training and development, recognition programs, fun staff events, opportunities for advancement, and a safe and inclusive work environment.


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