Public Sector Contract Management Specialist

1 day ago

Ottawa, Ontario, Canada Softchoice Full time

About Softchoice

We are a software-focused IT solutions provider that empowers organizations to thrive in today's digital landscape. Our commitment to innovation and customer satisfaction drives our success.

Job Overview

This is a challenging role for an experienced administrator who will manage public sector contracts, ensuring timely execution and compliance with contractual requirements. The Public Sector Contract Management Specialist reports to the Senior Manager of Public Sector Programs and plays a vital part in delivering exceptional service to our customers.

Key Responsibilities

  1. RFP/Contracts
    • Contract Distribution and Tracking: Manage the distribution of RFPs and contracts to sales teams, maintain a tracking file of all bids, and upload bids to bid posting sites.
    • Reporting and Compliance: Prepare, verify, and submit contractual reports accurately and on time, provide support for internal and external audits related to public sector contracts, and assist in maintaining a comprehensive inventory of public sector contracts.
    • Marketing Support: Provide support for marketing activities related to public sector contracts, perform tasks to support contract compliance aligned with contractual requirements.
  2. SYSTEMS, PROCESSES & REPORTING
    • Process Automation and Maintenance: Supports initiatives to automate processes for efficiency, maintains a comprehensive understanding of key internal compliance tools such as Procurement Program and Pricing Engine, executes individual tasks required to support each contract, and assists with internal audits to test system rules and adherence to established processes.
    • System Updates and Support: Updates SPE with current price files, conducts periodic check-ins with specific vendors, identifies and submits update requests to web team to ensure Softchoice.com public sector pages are accurate, compiles reports for public sector on-demand requirements, and assists with special projects.
    • Training and Process Documentation: Participates in training sessions to support adoption of internal compliance tools, assists in the creation of detailed process documents for on-demand reference, and contributes content and structure to SharePoint sites specific to public sector for consumption by sales teams.
  3. SALES & CUSTOMER SUPPORT
    • Customer Support and Issue Resolution: Assists in resolving customer and system issues, participates in contract management reviews with public sector customers and partners, prepares material and participates in customer and vendor meetings, works closely with senior contracts public sector programs team administrators to ensure execution of specific contractual tasks, builds and develops relationships with both internal and external customers, educates and promotes contract vehicles to increase utilization, and provides guidance to customers and sales teams regarding processes to leverage specific contracts.
    • New Vendor Identification and Partnerships: Assists in identifying new vendors based on business trends and developing partnerships, and provides in-depth support of strategic contracts.

What You'll Bring

  • A post-secondary diploma or degree, or equivalent experience
  • Strong written and verbal communication skills
  • A high-level commitment to exceptional customer service and relationship building
  • Quick learning ability, strong problem-solving and analytical skills
  • Excellent organization skills and the ability to multitask
  • Self-motivated, with the ability to work individually and in a team environment
  • Proficiency with Microsoft Office/Office 365 tools
  • Experience working with SAP BI and SFDC considered an asset
  • Bilingualism (English/French) considered an asset

Salary Range: $65,000 - $85,000 per annum, depending on location and experience.

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