Automotive Claims Specialist

1 month ago


Vancouver, British Columbia, Canada Ally Full time

The Opportunity

Join Ally, a leading financial services company, as a Mechanical Claims Specialist. This role is perfect for those with a passion for the automotive industry and a desire to work in a dynamic, customer-focused environment.

Location: Work from home (wfh) anywhere in the United States (U.S.) or Canada (CA)

Pay: This position has a set pay rate of $26.50/hr USD + 5% annual bonus

Requirements:

  • Must speak French
  • Must be able to pass a mechanical test
  • 2 + years' experience in automotive repair industry required
  • Strong mechanical background with ability to communicate effectively with repair facilities
  • Problem solver with the ability to negotiate and make quick decisions
  • Knowledge of computer basics and navigation of technical platforms

The Work Itself

As a Mechanical Claims Specialist, you will:

  • Use your French speaking skills to assist all of our French customers in North America
  • Leverage your automotive technical knowledge to assist selling dealers and repair facilities file claims
  • Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions
  • Achieve total customer satisfaction when handling contract and claim matters

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family.

Benefits:

  • Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly
  • Planning for the Future: industry-leading 401K retirement savings plan with matching and company contributions
  • Supporting your Health & Well-being: flexible health and insurance options
  • Building a Family: adoption, surrogacy and fertility assistance
  • Work-Life Integration: Mentally Fit Employee Assistance Program


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