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Tactical Customer Support Specialist

1 week ago

Mississauga, Ontario, Canada Tops Products Full time

About the Role:

Tops Products is looking for a talented Tactical Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences, managing customer relationships, and driving business growth through effective order management.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage customer accounts and orders, ensuring accurate and timely processing
  • Collaborate with internal teams to resolve customer issues and concerns
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Communicate effectively with customers, colleagues, and stakeholders to achieve business objectives

Requirements:

  • H.S. diploma or equivalent with 2-4 years of relevant administrative/operational support experience
  • Proven track record of delivering exceptional customer experiences and driving business growth
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions