Restaurant Operations Manager

4 weeks ago


Greater Napanee, Ontario, Canada Denny's Full time

About the Role

We are seeking a skilled Restaurant Manager to support the General Manager in overall restaurant operations, execution, management of staff, controllable profit plan achievement, guest count growth, and sales building activities.

Key Responsibilities

  • Prepare and interpret financial and operational reports, analyze data, and develop solutions to ensure operating goals are achieved
  • Assist the General Manager by overseeing assigned shifts; monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
  • Develop and coach hourly employees on brand standards, internal policies and procedures, and other guest focused programs to exceed guest service standards
  • Work with the General Manager to attract, hire, onboard and retain the best hourly talent
  • Work with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments
  • Help maintain compliance with Denny's Brand Standards, including all provincial, local and federal regulations
  • Demonstrate a strong commitment to guest satisfaction and Denny's Core Values when interacting with others

Requirements

  • 2+ years of experience in the restaurant or hospitality industry; leadership/operations experience strongly preferred
  • Effective communicator in English, both orally and in writing
  • Agility to interpret and analyze financial statements
  • Team player, collaborative and attentive
  • Excellent guest service and people skills
  • Self-motivated, organized, and able to multitask effectively
  • Licensed to operate an automobile without restrictions and have reliable transportation to meet banking obligations
  • Legally entitled to work in Canada


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