Technical Business Analyst

1 day ago

London, Ontario, Canada ROSS Full time

Company Overview:

ROSS is a team of People Specialists helping companies align their People Strategy with their business growth. We provide remote or onsite HR and Recruitment solutions such as Recruitment Process Outsourcing (RPO) and Recruitment Augmentation.

About the Role:

This Senior Business System Analyst position provides Information Technology (IT) support of systems or applications used in Distribution Centers. They will support day-to-day operations, lead small to medium-sized IT projects, and participate in larger initiatives applying IT best practices and knowledge of internal/external business challenges to improve solutions, processes, or services.

Key Responsibilities:

  • Point of contact for the day-to-day IT production support of Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Printing, and other applications used in our Distribution Center.
  • Make complex IT application configuration changes to support a lean and dynamic business environment.
  • Proactively monitor systems, perform health checks, access information using various methods, and troubleshoot issues.
  • Document resolutions for a broader team and be considered the local IT application expert.
  • Lead and drive resolutions on high-severity issues impacting the DC and provide status updates using clear communication to senior leaders and others.

Tech Requirements:

  • Strong SQL knowledge with an ability to understand database schemas/data models and write complex queries.
  • Familiarity with Manhattan WMOS or other WMS systems.
  • SAP, Microsoft Office, Oracle/SQL Database, Linux application administration, WCS systems experience.
  • Able to manage multiple competing priorities and work with onshore/offshore teams.

Leadership Skills:

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