Customer Experience and Fashion Lead

2 weeks ago


Langley, Canada Laura Canada Full time
Customer Experience and Fashion Lead

This exciting role offers a unique opportunity to lead by example, fostering a positive work environment that drives sales growth, customer satisfaction, and employee engagement.

About the Role

As a Customer Experience and Fashion Lead at Laura Canada, you will be responsible for delivering exceptional customer service, maintaining high standards of product knowledge, and coaching team members to achieve their full potential.

Key Responsibilities
  • Lead by example, providing outstanding customer service and promoting a positive store environment.
  • Coach and develop team members to achieve their goals, focusing on customer service, product knowledge, and sales growth.
  • Maintain accurate visual presentation, merchandising, and housekeeping standards, ensuring a consistent brand image.
  • Assist the Store Manager in executing marketing directives, receiving goods, implementing markdowns, and processing transfers.
Requirements
  • A minimum of 1 year experience as a Sales Associate, preferably with leadership skills.
  • Proven ability to create a positive work environment, motivating team members to learn and grow.
  • Excellent communication and interpersonal skills, with a contagious passion for fashion and customer service.
Benefits

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. Additionally, you will enjoy a range of benefits, including:

  • A 50% off discount card for all Laura and Melanie Lyne styles.
  • A gift card awarded monthly to an employee nominated by their peers.
  • Paid vacation time, floater days, summer hours, and free parking.

Laura Canada is committed to helping you reach your full potential, offering training and professional development opportunities, as well as internal advancement possibilities.



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