Team Lead

3 days ago


Laval, Quebec, Canada Roots Full time
Job Summary

We are seeking a highly motivated and experienced Team Lead to join our team at Roots. As a Team Lead, you will play a key role in supporting the leadership team with the operations of the store, ensuring consistent positive customer experiences are delivered on the sales floor to profitably grow top-line sales.

Key Responsibilities
  • Customer Experience: Create and lead a positive atmosphere on the sales floor that builds customer realization, retention, and loyalty.
  • Associate Development: Coach associates on customer service fundamentals and provide positive feedback to enhance their skills.
  • Communication: Foster an open and outward communication on the sales floor, ensuring all associates are informed and aligned with company initiatives.
  • Product Knowledge: Stay up-to-date on our products and service updates to provide expert advice to customers.
  • Store Appearance: Ensure the store is visually appealing at all times, maintaining a clean and organized environment.
  • Leadership: Assist the leadership team in supporting, leading, and implementing new company initiatives to drive business growth.
Requirements
  • Experience: 1+ years of related supervisory experience, preferably in retail apparel.
  • Skills: Excellent customer service skills, ability to motivate teams through coaching and leadership, and ability to lead sales teams to achieve sales quotas.


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