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Service Delivery Manager

2 months ago

Toronto, Ontario, Canada Hamilton Barnes Associates Limited Full time

Job Title: Head of Client Service Delivery Management

About Us: Hamilton Barnes Associates Limited is a leading provider of innovative Network & Cloud Solutions.

Job Summary: We are seeking a talented Service Delivery Manager to ensure smooth service execution and client satisfaction.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
  • Team Supervision: Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
  • SLA Management: Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
  • Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
  • Budget Management: Responsible for managing the budget related to service delivery operations.

Requirements:

  • Experience: Demonstrated Service Delivery Management experience in Network or Cloud-based solutions.
  • Account Management: Proven ability to manage large accounts.
  • Leadership Skills: Leadership and team management skills.
  • Training & Development: Training & development funded.