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Cloud Support Specialist

2 months ago

Kitchener, Ontario, Canada OpenText Full time
Cloud Support Specialist

At OpenText, we're seeking a skilled Cloud Support Specialist to join our team. As a key member of our Cloud Production Support Team, you'll play a vital role in supporting OpenText Content Suite solutions deployed within the OpenText Cloud.

Key Responsibilities:
  • Respond to and resolve customer technical requests, understanding the customer's managed hosted environment and applications within the OpenText Cloud to solve complex technical issues.
  • Operate, manage, and administer production applications such as Content Suite while adhering to documented policies and procedures.
  • Monitor and troubleshoot alerts from applications, servers, and devices to meet service level agreements.
  • Collaborate with cross-functional teams, including Product Support, IT, Network Operations, and Professional Services, to resolve technical issues.
Requirements:
  • A university/college degree in a related discipline or equivalent work experience, with a minimum of 2-3 years in a technical support role.
  • Experience with OpenText Exstream Suite / Teamsite Suite is an asset.
  • Experience delivering service within an ITIL-based service delivery model.
  • Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
  • Experience working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, MySQL).
  • Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, etc.).
  • Proficiency in French is an asset.

OpenText is committed to creating an inclusive and diverse work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer support.