Customer Service Professional

4 weeks ago


Pickering, Ontario, Canada goeasy Ltd. Full time
Job Summary

We are seeking a highly skilled Customer Service Professional to join our team at LendCare, a subsidiary of goeasy Ltd. This role involves providing exceptional customer experiences through prompt responses to inquiries via phone or email.

About Us

goeasy Ltd. is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in various sectors.

Responsibilities
  • Handle customer complaints by providing solutions, often within a time limit to ensure customer satisfaction.
  • Strive to ensure first call resolution for best customer experience.
  • Learn to identify customer needs or desires to recommend suitable products or services.
  • Complete account modifications and process requests relating to payments, credits, etc.
  • Provide feedback to other departments to improve sales, marketing, and business processes.
  • Learn about products inside and out to answer customer questions.
Requirements
  • Good communication skills in English and French.
  • Customer Service experience is an asset.
  • Empathetic, compassionate, and operate with integrity – really care for customers.
  • Ability to multi-task, adapt to change in a fast-paced environment, and work independently.
  • Excellent written and oral communication skills with the ability to create memorable customer experiences.
  • Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills, and an ability to learn and master new software programs.
  • Ability to work full-time in our office in Pickering, ON.
Estimated Salary Range:

$45,000 - $55,000 per year, depending on experience.

About Our Work Environment

We pride ourselves on being a diverse and inclusive workplace where everyone feels seen and heard. Our team members enjoy a collaborative and dynamic work environment that fosters growth and development.

What We Offer
  • A competitive salary range.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.
  • A dynamic and supportive work environment.
How to Apply

If you are a motivated and customer-focused individual who thrives in a fast-paced environment, please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.



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