Customer Service Professional
4 weeks ago
We are seeking a highly skilled Customer Service Professional to join our team at LendCare, a subsidiary of goeasy Ltd. This role involves providing exceptional customer experiences through prompt responses to inquiries via phone or email.
About Usgoeasy Ltd. is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in various sectors.
Responsibilities- Handle customer complaints by providing solutions, often within a time limit to ensure customer satisfaction.
- Strive to ensure first call resolution for best customer experience.
- Learn to identify customer needs or desires to recommend suitable products or services.
- Complete account modifications and process requests relating to payments, credits, etc.
- Provide feedback to other departments to improve sales, marketing, and business processes.
- Learn about products inside and out to answer customer questions.
- Good communication skills in English and French.
- Customer Service experience is an asset.
- Empathetic, compassionate, and operate with integrity – really care for customers.
- Ability to multi-task, adapt to change in a fast-paced environment, and work independently.
- Excellent written and oral communication skills with the ability to create memorable customer experiences.
- Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills, and an ability to learn and master new software programs.
- Ability to work full-time in our office in Pickering, ON.
$45,000 - $55,000 per year, depending on experience.
About Our Work EnvironmentWe pride ourselves on being a diverse and inclusive workplace where everyone feels seen and heard. Our team members enjoy a collaborative and dynamic work environment that fosters growth and development.
What We Offer- A competitive salary range.
- Opportunities for professional growth and development.
- A comprehensive benefits package.
- A dynamic and supportive work environment.
If you are a motivated and customer-focused individual who thrives in a fast-paced environment, please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.
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