Customer Service Representative

2 days ago


Pickering, Ontario, Canada goeasy Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at goeasy Ltd. in Pickering, ON.

About the Role

This is a Part Time, Contract position with opportunity for extension ideal for early career candidates who possess excellent verbal and written communication skills, strong attention to detail, and a proven ability to problem-solve effectively.

Key Responsibilities
  • Provide exemplary customer service and ensure that our customers are always receiving a superior customer experience during every interaction.
  • Responding to customer questions and requests (through telephone, chat, and email)
  • Identify the customers' needs and efficiently resolve inquiries
  • Taking accountability to solve issues from beginning to end
Requirements
  • Experience working inbound customer service or sales roles is an asset
  • Financial services, healthcare support, or veterinary care support background are a plus
  • Excellent verbal and written communication skills
  • Proven interpersonal and organizational skills
  • Strong attention to detail
  • Excellent problem-solving skills
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
Schedule

Must be available Tuesday to Friday, 4pm – 9pm and Saturday 10am – 5pm

Why Work with Us?

goeasy is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. We are accredited by the Better Business Bureau and offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

Our mission is to provide fast, reliable, and affordable financing options for our customers while processing over $10 billion in loan applications to date. We believe in cultivating and preserving a work culture where everyone feels seen and heard and where every employee can fulfill their potential.



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