Chief Customer Experience Architect
5 days ago
Braze is a leading customer engagement platform that empowers companies to build lasting relationships with their customers.
We enable marketers to collect and act on any amount of data from any source, so they can create engaging experiences for their customers in real-time across channels from one platform.
From cross-channel messaging and journey orchestration to AI-powered experimentation and optimization, Braze allows companies to deliver personalized customer experiences that foster growth and loyalty.
Job DescriptionSalary: $120,000 - $180,000 per year
We are seeking a Chief Customer Experience Architect to join our Intelligence team. As a key member of our team, you will help us discover new ways to improve customer engagement at scale.
You will collaborate with Product Managers and Engineers to build innovative solutions that leverage data and improve decision-making for our customers.
Key responsibilities include:
- Exploring and analyzing billions of daily data points to find predictive, valuable, actionable signals
- Building, analyzing, and iterating on models to solve complex problems
To succeed in this role, you will need:
- 5+ years of experience in the technology industry
- 5+ years of experience working with cloud or distributed systems and large customer datasets
- Ph.D. in Computer Science, Applied Mathematics, or significant experience developing and deploying machine learning systems
- Extensive experience prototyping, refining, and deploying predictive models and machine learning & AI neural networks
We offer a comprehensive benefits package, including:
- Competitive compensation
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
Braze is proud to be certified as a Great Place to Work in the U.S., the UK, and Singapore.
We were ranked #3 on Great Place to Work UK's 2024 Best Workplaces (Large), #3 on Great Place to Work UK's 2023 Best Workplaces for Wellbeing (Medium), and #4 on Great Place to Work's 2023 Best Workplaces in Europe (Medium).
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