IT Service Management Specialist
4 days ago
At ELITS, we are passionate about delivering high-quality services to our customers. As a talented IT Service Management Specialist, you will be part of a great team that operates and secures a stable infrastructure for our clients.
About the RoleThe primary focus of this position is to optimize the services to the agreed service level in a cost-efficient and timely manner. You will be responsible for operating and securing a stable infrastructure, managing instance security, and coordinating with ServiceNow support for issues not resolved.
Some of the key responsibilities of this role include:
- ServiceNow platform administration, development, documentation, and technical support
- Incident analysis & diagnosis, resolve & recover by applying any agreed workaround to resolve the incident as soon as possible
- Coordination with ServiceNow support for issues not resolved
- Manages Instance security - User/Group Access/Access Control Lists
- ServiceNow platform release upgrade and migration planning and execution
- Configuration / customization of various ServiceNow ITSM, CSM, and Performance Analytics modules
To be successful in this role, you will need:
- Certified ServiceNow Administrator with minimum 5 years of experience in ServiceNow configuration and administration
- Experience in ServiceNow platform release upgrades and migrations
- Knowledge of ITIL concepts with strong knowledge of ITSM processes and associated ServiceNow modules
- Ability to produce high-quality documentation and manage Jira board for bug fixes
This role is open to Canadian residents (persons with work permit in Canada). We offer a competitive salary and benefits package, including an estimated annual salary of $85,000 based on location and industry standards.
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