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Customer Service Team Lead

1 month ago

Québec, Quebec, Canada Graymont Limited Full time

Job Summary

The Customer Service Supervisor will lead a team of customer service representatives to deliver exceptional service to Graymont's customers. The ideal candidate will have 5-7 years of experience in customer service, inside sales, and transportation, with a proven track record of team building, people development, and leadership skills.

Key Responsibilities

  • Manage and develop a team of customer service representatives to ensure high-quality service delivery.
  • Develop and measure key performance indicators to track and evaluate customer service performance.
  • Support the Customer Service Manager in implementing standards and processes with the customer service team.
  • Provide transactional customer coverage as required and identify opportunities for process automation and continuous process improvement.
  • Work cross-functionally with internal departments to ensure customer questions and problems are resolved.

Requirements

  • 5-7 years of experience in customer service, inside sales, and transportation.
  • Proven team building, people development, mentoring, and leadership skills.
  • Excellent verbal and written communication and time management skills.
  • Dedicated and passionate for service excellence by focusing on customer needs.
  • Ability to handle high workload with little direction or supervision with frequent interruptions.

What We Offer

Graymont Limited offers a dynamic work environment with opportunities for growth and development. The ideal candidate will be a team player who is passionate about delivering exceptional customer service.