Customer Service Representative

4 days ago


Lévis, Quebec, Canada Home Depot of Canada Inc. Full time
Job Summary

The Head Cashier plays a vital role in ensuring a positive customer experience at Home Depot of Canada Inc. stores. As a key member of the front-end team, this individual is responsible for maintaining a clean and organized store environment, providing exceptional customer service, and leading by example to motivate and support Front End associates.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and courteous manner, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Store Maintenance: Ensure the front-end area is clean, organized, and well-stocked, maintaining a high level of visual merchandising and store appearance.
  • Team Leadership: Supervise and support Front End associates, providing guidance and coaching to ensure they meet performance expectations and provide excellent customer service.
  • Inventory Management: Monitor and maintain accurate inventory levels, reporting any discrepancies or issues to management.
Requirements
  • Excellent Communication Skills: Ability to effectively communicate with customers, associates, and management.
  • Leadership Skills: Proven ability to lead and motivate a team to achieve sales and customer service goals.
  • Attention to Detail: Maintain a high level of accuracy and attention to detail in all aspects of the job.
  • Problem-Solving Skills: Ability to resolve customer complaints and issues in a fair and professional manner.


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