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Customer Service Representative

2 months ago


Lévis, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at TD Bank. As a key member of our Personal Financial Services team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of the bank.
  • Provide expert advice with every customer interaction, contributing to an exceptional customer experience.
  • Use communication skills to discover and advise on meeting/exceeding customer needs by asking thoughtful questions.
  • Improve customer financial confidence through ongoing dialogue and answering questions.
  • Engage in customer outreach to discuss portfolio updates and additional opportunities.
  • Provide financial reviews and appropriate recommendations based on the customer's circumstances.
  • Resolve customer issues accurately and efficiently, escalating where necessary.
  • Possess comprehensive knowledge of the local market, competitive offers, and economic trends.
  • Assist in maintaining a professional branch environment.
  • Support frontline with transactions as needed.
  • Act as a point of escalation and support for complex customer problems.
Requirements
  • High School diploma and/or relevant experience.
  • Financial certifications required.
  • Post-Secondary or Undergraduate degree preferred.
Language Requirement

French language proficiency required.

About TD Bank

TD Bank is one of the world's leading financial institutions with a strong commitment to customer experience. We are guided by our vision to Be the Better Bank and enrich the lives of customers, communities, and colleagues.

Total Rewards Package

Our Total Rewards package includes salary, benefits, retirement programs, and career development opportunities to help you achieve your goals.