TeleNurse - Healthlink BC Burnaby or Langley (Multiple Positions) - Nursing Professional

1 week ago


Burnaby, British Columbia, Canada PHSA Full time

Job Summary

We are seeking a skilled TeleNurse to join our team at Healthlink BC. As a TeleNurse, you will provide safe, competent, and ethical telehealth nursing services to clients across British Columbia.

Key Responsibilities

  • Respond to or initiate telephone calls from clients, utilizing customer service and therapeutic communication skills.
  • Recommend additional resources, acquisitions, and activities to enhance the telehealth nursing practice and client care.
  • Document and forward compliments and complaints from clients to support quality improvement and risk management activities.
  • Maintain current clinical knowledge in prevention and wellness promotion, health risk assessment, self-care management, and chronic disease management.
  • Apply knowledge to promote an integrated self-care health program and practice shared decision-making with clients.
  • Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists, and other services.
  • Monitor call flow and contribute to achieving service targets and maintaining standards of care.

Requirements

  • Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
  • Minimum three (3) years recent related experience in acute care, community health, public health, or continuing care.
  • Ability to work in a fast-paced, multi-faceted contact centre environment.
  • Excellent communication and listening skills.
  • Keyboarding skills and experience with relevant software.
  • Ability to teach and work as a member of a team.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action.

What We Offer

  • A comprehensive benefits package, including a municipal pension plan and psychological health and safety programs.
  • Access to professional development opportunities, including in-house training programs and courses.
  • A remote work-friendly environment, welcoming flexible work options.
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.


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