TeleNurse - Healthlink BC Burnaby or Langley (Multiple Positions) - Nursing Professional
1 week ago
Job Summary
We are seeking a skilled TeleNurse to join our team at Healthlink BC. As a TeleNurse, you will provide safe, competent, and ethical telehealth nursing services to clients across British Columbia.
Key Responsibilities
- Respond to or initiate telephone calls from clients, utilizing customer service and therapeutic communication skills.
- Recommend additional resources, acquisitions, and activities to enhance the telehealth nursing practice and client care.
- Document and forward compliments and complaints from clients to support quality improvement and risk management activities.
- Maintain current clinical knowledge in prevention and wellness promotion, health risk assessment, self-care management, and chronic disease management.
- Apply knowledge to promote an integrated self-care health program and practice shared decision-making with clients.
- Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists, and other services.
- Monitor call flow and contribute to achieving service targets and maintaining standards of care.
Requirements
- Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
- Minimum three (3) years recent related experience in acute care, community health, public health, or continuing care.
- Ability to work in a fast-paced, multi-faceted contact centre environment.
- Excellent communication and listening skills.
- Keyboarding skills and experience with relevant software.
- Ability to teach and work as a member of a team.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action.
What We Offer
- A comprehensive benefits package, including a municipal pension plan and psychological health and safety programs.
- Access to professional development opportunities, including in-house training programs and courses.
- A remote work-friendly environment, welcoming flexible work options.
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.
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