Head Cashier

Job Title: Head Cashier

Job Summary:

Giant Tiger is seeking a highly skilled and experienced Head Cashier to join our team. As a key member of our store operations, you will be responsible for ensuring a high level of customer service, training cashiers on point of sale and customer service procedures, and completing ordering and replenishment of checkout merchandise.

Key Responsibilities:

• Provide exceptional customer service and ensure a positive shopping experience for all customers.
• Train and develop cashiers on point of sale, customer service, and checkout procedures.
• Complete ordering and replenishment of checkout merchandise, including tobacco and lottery products.
• Ensure compliance with all checkout policies and procedures.
• Maintain a safe and healthy work environment by following health and safety policies and guidelines.
• Ensure the checkout work area is clean and organized.
• Resolve customer complaints in a professional and timely manner.

Requirements:

• Effective communication, interpersonal, and organizational skills.
• Excellent customer service skills.
• Supervisory experience an asset.
• Attention to detail.
• Minimum of 1 year experience in a retail environment.

Work Schedule:

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, you can expect to:

• Stand and/or walk.
• Bend, twist, and squat.
• Lift and/or move up to 18 kg (40 lbs.).
• Perform tasks involving firm grasping.
• Perform repetitive tasks requiring a range of hand motions.
• Reach above shoulder height and below waist level.
• Operate equipment, including using a ladder.

Keyholder Premium:

Opening and closing the store on an ad hoc basis, including running register reports, ensuring all areas are tidy, and ensuring all Associates have completed their end of shift tasks.

Employee Universal Accountabilities:

Ensures a high level of customer service, ensures health and safety policies and guidelines are followed, ensures Loss prevention best practices are followed, ensures compliance of all policies when selling Tobacco and Lottery, and ensures emergency protocols are followed.