Customer Service Ambassador

3 weeks ago

Cornwall, Canada Farm Boy Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for all Farm Boy customers.

Key Responsibilities
  • Provide exceptional customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Utilize Farm Boy Service Standards to welcome, greet, and offer customer assistance as required.
  • Package, stock, and rotate display counters to ensure high-quality products and accurate signage.
  • Perform general housekeeping duties, including sweeping, mopping, and dusting, to maintain a clean and safe work environment.
  • Comply with all corporate policies, particularly those related to Health and Safety, Food Safety, and equipment use.
  • Perform designated opening and closing procedures and offer assistance to other team members as needed.
Requirements
  • Superior customer service, organizational, and interpersonal skills.
  • Experience in a retail environment or an equivalent combination of education and experience.
  • Ability to work with minimal supervision, maintaining high standards for quality, attention to detail, and cleanliness.
  • Ability to work effectively in a team environment with clear and effective communication style.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French is an asset.
Work Environment
  • Required to stand for extended periods during shifts.
  • Required to lift, carry, or handle heavy objects.
  • Required to adapt to temperature changes on occasion (working on the retail floor, as well as in coolers and freezers).
Additional Information

Accommodation is available upon request for applicants and employees with disabilities.

At Farm Boy, we are passionate about creating a fun, fresh experience for all. Whether you are a team member or a customer, we strive to deliver on our commitments and provide the best fresh shopping experience.

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