Department Head

1 week ago

Mississauga, Ontario, Canada Michaels Full time
Job Summary

As a Department Head at Michaels, you will be responsible for supervising assigned team members to achieve objectives in production, quality, and safety in the Manufacturing Facility. You will provide work direction and timely information to both the team members and leadership to help ensure overall operational success.

Main Responsibilities
  • Ensure that the operational goals are attained, coordinating with other departments and leadership as necessary.
  • Establish schedules and plans to meet objectives, monitors operations throughout the shift, makes changes and reassigns resources as necessary.
  • Identify and promptly resolve production and communications issues which may impact operational success, working collaboratively with other leaders.
  • Actively monitor product & process to ensure that quality standards are maintained, with minimal waste and rework, delivering on time with a customer satisfaction mindset.
  • Assure that all team members are working safely and addresses any behaviors or conditions that may increase safety risk, working in partnership with Safety & Loss Prevention.
  • Provide training and guidance that encourages the development of capable, contributing team members.
  • Set an appropriate tone in the workplace to build team member engagement and retention.
  • Assure that team members comply with company and departmental policies and procedures.
  • Promptly address performance, attendance, and conduct issues on an ongoing basis through coaching, appropriate documentation, and corrective action as needed in partnership with HR.
  • Coach and motivate team members to improve individual performance and documents this as appropriate, including regular performance appraisals and other feedback for the benefit of the team member's success.
  • Participate in special projects and performs other related duties as assigned.

Requirements
  • High school diploma or equivalent.
  • Demonstrates computer literacy, including proficiency in Microsoft Office applications.
  • Previous supervisory experience in a comparable operational environment.
  • Demonstrated ability to assess performance levels and analyze productivity and quality results to make improvements or take proper corrective action.
  • Employs logic and reasoning to identify the strengths and weaknesses of alternative solutions and makes effective decisions or recommendations as a result.
  • Strong interpersonal skills with the ability to communicate in a professional manner, maintain confidentiality and sustain a respectful workplace.
  • Manages time effectively, achieving a balance of "on the floor" presence and office time.
  • Ability to work a flexible schedule to provide the supervision necessary as business needs change.
  • Detail-oriented and accurate.
  • Strong sense of urgency; excellent time management and organizational skills.
  • Ability to read, write, and speak English fluently; ability to convey and receive information effectively.
  • Bilingual in Spanish considered a strong asset.

Preferred Qualifications
  • College degree preferred.
  • Any other related training/education is a plus.
  • 5S, Lean Manufacturing, Kaizen, value stream mapping experience is a plus.
  • Operations/Project Management preferred.
  • Working knowledge of Michaels' SOPs and policies is a plus.

Work Environment
  • Regular standing/walking, both in the office area and within the warehouse.
  • Occasional sitting when working in an office environment.
  • Occasional bending, stooping, kneeling, and twisting.
  • Occasional lifting/carrying of items (e.g., boxes of freight) of varying weight.
  • Occasional operation of powered equipment.
  • Repetitive motion and movement of the wrists, hands and/or fingers.
  • This position is based in the warehouse with regular exposure to extreme temperatures dependent on external climate and proximity to dock doors/exits. Occasional time is spent in a climate-controlled office/meeting room setting.
  • Regular exposure to high noise levels from powered industrial equipment when in the warehouse

Equal Opportunity Employer
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

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