Customer Solutions Specialist

2 months ago


Montreal, Quebec, Canada Cyient Full time

Job Summary

We are seeking a highly skilled Customer Solutions Specialist to join our team at Cyient. As a key member of our engineering team, you will be responsible for providing technical support and guidance to our customers.

Key Responsibilities

  • Act as the primary point of contact for customer engineering inquiries and issues
  • Establish clear priorities and communicate effectively with technical specialists
  • Prepare and present reliability data and analysis to stakeholders
  • Coordinate investigations into reported field events and lead root cause analysis
  • Review supplier data and identify gaps in quality and reliability
  • Develop and implement corrective action plans to improve product quality and reliability
  • Provide technical support for engineering changes, overhaul shop, and quality initiatives

Requirements

  • Strong technical background in engineering and customer support
  • Excellent communication and interpersonal skills
  • Ability to analyze complex technical data and communicate findings effectively
  • Experience with project management and coordination
  • Strong problem-solving skills and attention to detail

About Cyient

Cyient is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where our employees can bring their whole selves to work and contribute to solving complex problems.



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