Customer Solutions Specialist
2 months ago
Job Summary
We are seeking a highly skilled Customer Solutions Specialist to join our team at Cyient. As a key member of our engineering team, you will be responsible for providing technical support and guidance to our customers.
Key Responsibilities
- Act as the primary point of contact for customer engineering inquiries and issues
- Establish clear priorities and communicate effectively with technical specialists
- Prepare and present reliability data and analysis to stakeholders
- Coordinate investigations into reported field events and lead root cause analysis
- Review supplier data and identify gaps in quality and reliability
- Develop and implement corrective action plans to improve product quality and reliability
- Provide technical support for engineering changes, overhaul shop, and quality initiatives
Requirements
- Strong technical background in engineering and customer support
- Excellent communication and interpersonal skills
- Ability to analyze complex technical data and communicate findings effectively
- Experience with project management and coordination
- Strong problem-solving skills and attention to detail
About Cyient
Cyient is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where our employees can bring their whole selves to work and contribute to solving complex problems.
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