Client Service Associate

4 weeks ago

London, Ontario, Canada VON Canada Full time
About VON Canada

VON Canada is a registered charity and not-for-profit organization that provides home and community care to over 10,000 people every day in Ontario and Nova Scotia.

Job Summary

We are seeking a detail-oriented and customer service-oriented individual to join our Client Service Team as a Client Service Associate. In this role, you will be responsible for assigning client visits to nurses and home support workers, receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, and other agencies.

Key Responsibilities
  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
  • Receive and process client referrals and updates, respond to phone inquiries from clients, doctors, and other agencies, and perform daily scheduling changes
  • Work closely with team members and management to ensure daily staffing levels are sufficient and the delivery of quality client care and service are met
  • Support clients, nurses, and home support workers to ensure delivery of quality care
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
Requirements
  • University/College education preferred, High School Diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency with MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
What We Offer
  • Competitive salaries with evening and weekend shift premiums
  • 3 weeks paid vacation for full-time employees (prorated for part-time employees)
  • Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
  • Defined Benefit Pension Plan with company contribution for eligible employees

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