Client Service Associate

4 weeks ago

London, Ontario, Canada VON Canada (Ontario) Full time

About VON Canada (Ontario)

VON Canada (Ontario) is a registered charity and not-for-profit organization that provides home and community care to over 10,000 people every day in Ontario and Nova Scotia. We are committed to making a difference in people's lives and are seeking a skilled Client Service Associate to join our team.

Job Summary

We are seeking a detail-oriented and customer service-oriented Client Service Associate to join our Client Service Team. As a Client Service Associate, you will be responsible for assigning client visits to nurses and home support workers, receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, and other agencies.

Key Responsibilities

  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
  • Receive and process client referrals and updates, and respond to phone inquiries from clients, doctors, and other agencies
  • Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met
  • Support clients, nurses, and home support workers to ensure delivery of quality care
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines

Requirements

  • University/College education preferred, High School Diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency with MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
  • Experience in a health care environment is an asset

What We Offer

  • Competitive salaries with evening and weekend shift premiums
  • 3 weeks paid vacation for full-time employees (prorated for part-time employees)
  • Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
  • Defined Benefit Pension Plan with company contribution for eligible employees

Working Conditions and Physical Demands

This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants)

If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its' discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

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